Google balances privacy rights against the public’s right to access information. As a result, many requests may be rejected.
The information is still relevant. One of the most common reasons for rejection is that the information continues to be valuable to users. Even if an article was published years ago, Google may decide that it still provides useful context about a person, business, or event.
Example: A person asks Google to remove articles about a criminal conviction from several years ago. If the information remains relevant to public safety or professional licensing, Google may decide not to remove it.
The content is in the public interest. Google is generally less likely to remove search results when the information relates to matters of public interest. This may include news reporting, criminal proceedings, consumer protection issues, political activities, or other topics that people have a legitimate reason to access.
Example: A politician requests the removal of news articles discussing their conduct while in office. Google may reject the request because voters have a legitimate interest in accessing that information.
The person has a public or professional role. Requests face greater scrutiny when they involve public figures, business leaders, politicians, senior executives, or individuals whose professional activities affect the public. In these situations, privacy rights are weighed against the public’s interest in accessing information about the person.
Example: A CEO asks Google to remove articles discussing decisions made while leading a large company. Because the person’s professional activities affect employees, investors, or customers, Google may determine that the information remains relevant.
There is not enough supporting evidence. A request may also be rejected if it does not clearly explain why the content should be reviewed. Google typically expects enough information to understand the privacy concerns involved and evaluate the circumstances of the case.
Example: A requester states that an article is harmful but does not explain what is inaccurate, outdated, or no longer relevant. Without enough context, Google may be unable to assess the claim.
The request uses the wrong removal process. Not every issue falls within the scope of the Right to Be Forgotten. Some requests involve copyright violations, impersonation, the exposure of personal information, court orders, or disputes with publishers that may require a different removal process.
Example: A person wants to remove a webpage because it uses their content without permission. In this situation, a copyright claim may be more appropriate than a Right to Be Forgotten request.
Other grounds to request the removal of content from Google:
For this reason, a rejected request does not always mean that removal is impossible. In some cases, a different legal, policy-based, or reputation management strategy may be more appropriate.